Ten Agemark Senior Living communities were recently recognized for their efforts in improving quality of care for residents in their respective communities by the National Center for Assisted Living (NCAL).
Recognition is part of NCAL’s Quality Initiative. The Quality Initiative focuses on core areas that are unique to assisted living communities. Since the initiative’s launch in 2012, members have been challenged to meet measurable targets to improve resident outcomes and organizational success. Goals are related to staff stability, customer satisfaction, reducing hospital readmissions and reducing the use of off-label antipsychotics.
Agemark communities that are NCAL members committed to participation in the program beginning in March 2019 by reporting on two data points to start: reducing hospital readmission and reducing the use of off-label antipsychotics. Agemark operations personnel and community nurses worked diligently to collect their community information throughout 2019.
Two Agemark communities achieved both of the two goals they set and were recognized as Tier 2 Achievers: The Kensington of Fort Madison, Iowa and Evergreen of Dickinson, ND. Just 91 assisted living communities were recognized for Tier 2 achievement, nationwide.
Eight additional Agemark communities achieved one of two goals and were recognized as Tier 1 Achievers The Kensington of Beatrice, Nebraska and of Hastings, Nebraska; The Evergreen Inn of Vancouver, Washington; and CountyHouse Residences for Memory Care in Council Bluffs, Iowa; Dickinson, North Dakota; and in Kearney, Omaha, and Lincoln, Nebraska (25th and Old Cheney Road). Nationwide, 251 communities were recognized for Tier One achievement.
Communities must be an NCAL affiliate to participate in the program. Future goals for Agemark Senior Living communities include participation by all eligible communities and reporting on all four core areas in the program.
Director of Operations, Rachel Benda and Corporate Nurse, Terri Jo Goldsmith of the Agemark Management Team spearheaded participation in the program on behalf of the company. Benda participated in the program as Executive Director at The Kensington in Fort Madison, Iowa, and was excited to challenge additional Agemark communities. “Being recognized for quality is exciting, humbling and motivating for those of us at Agemark and at each of our communities. Agemark puts quality at the forefront of all we do. These awards continue to affirm that. We are delighted to be recognized and will continue to strengthen the quality we provide to all residents of our communities.”