March 4, 2020

Dear Agemark Family Members,

Last week we reached out to you concerning the Coronavirus (COVID 19), and our response to it. This continues to be a growing concern and we want to maintain good communication with you about the situation, as it is quickly evolving.

At this time, we are closely following all local health department and CDC updates and recommendations. As always, if you are ill or have been ill, we ask that you do not visit (especially if you are experiencing cough, fever, or shortness of breath). While we are not currently restricting visitors to our Community, we may consider that option if there are reported cases of COVID 19 in the community at large.

To help enable us to stay in contact with you regarding this or other urgent matters, please ensure the Community (or your loved one) has your updated contact information: both where you work and live.  Due to the large number of family members we would prefer an email address and/or phone number capable of receiving text messages, so we can quickly send group messages. When you do visit the Community, we ask that you are diligent in your hand washing as you enter and exit rooms, or touch surfaces that are touched by others.  Staff and residents will also follow these best practices.

As a matter of public service, please review the following guidelines provided by the CDC:

  • If you are ill, stay home and self-quarantine, drink extra fluids, and avoid contact with family/household members
  • If you live in a community where COVID 19 has been confirmed and you become ill, phone your doctor’s office immediately for guidance
  • Cover cough and sneezes with a tissue, then throw the tissue away after use. If you are not able to use a tissue, please cough/sneeze into the bend of your elbow.
  • Wash your hands for 20 seconds using soap and water; if soap and water are not available utilize alcohol-based hand sanitizer
  • Avoid unnecessary travel

We continue to follow and review our Infectious Process Containment Policies and Procedures to ensure they are still applicable, and will make changes accordingly. We will keep you updated if the CDC makes new information available or we become aware of any recommendations that would impact our residents, employees, families or visitors.


Terri Jo Goldsmith RN-BC, CRRN, CDP

Corporate Nurse, Agemark