Our Response to
The health and safety of residents, our employees and community partners is our top priority. With this in mind, we wanted to communicate regarding precautions we’re taking as a company in response to the Novel Coronavirus (COVID-19).
Company-wide, Agemark Senior Living and our family of communities (Astoria, CountryHouse, Holland Farms, Kensington-Evergreen, The Meriwether and TreVista) are following all local health departments and CDC updates and recommendations and are taking steps to protect our communities.
Agemark Senior Living was early to gain access to COVID-19 Testing. A commitment by our company principals helped make this possible. We currently offer three types of testing, including Rapid Response Testing, in which results are received in just 15 minutes. All community employees are regularly tested in order to keep residents safe. Contact us to learn more.
We are pleased that the majority of Agemark community residents and staff members have received COVID-19 vaccines. Agemark Senior Living strongly encourages all employees and residents of our communities to receive the vaccine. We feel strongly that access to vaccinations has helped improve the lives of residents in our care as well as our staff members. If you have questions about our policies, contact us to learn more.
Frequently Asked Questions
What was Agemark’s early response to COVID-19?
Agemark communities were early adapters of best practices related to COVID-19. In late February 2020 we began enhancing our policies related to infectious diseases with a goal to prevent the spread of COVID-19 into our communities. These policies were implemented initially in March 2020, and several improvements were made to reflect updated guidelines from the CDC, CMS, ACHA, and NCAL. Policies included increased sanitization of facilities; limiting visitors, screening all who entered the building and encouraging robust handwashing and personal hygiene per CDC guidelines. By mid-March, all communities ceased resident outings and restricted all visitors, allowing only essential care personnel into our communities. By end of March, communities discontinued group activities and communal dining, implemented (at least) 6-feet of social distancing between residents and offered in-room dining. In April, the company gained the ability to do regular testing for employees and residents. Since then, we’ve been testing all staff of our communities on a regular basis. We test residents if we have a positive staff member or if any COVID-like symptoms are detected or if it’s required by state or local entities. Regular testing may be performed by us or by the state or local public health agency, depending on requirements. We also have rapid results/point of contact testing in order to better protect staff and residents in our communities.
How close are you to reopening your buildings?
The latest recommendations issued by the CMS includes a three-phase plan for reopening senior living communities. This graduated plan outlines specific criteria that will need to be met to maintain function within each phase, as well as criteria that must be met prior to moving to the next phase of relaxed restrictions. The specifics of each “Phase” may vary due to state regulations. This information has been communicated to employees, residents and families. Many of our communities have progressed through Phase 3.
For more information on what “Phase” a community is currently in, please email email@example.com.
Are you limiting visitors?
We are following guidelines from state entities and CMS regarding visitation. At this point, unless there is an active case in one of our communities, visits are indeed allowed.
We are still taking precautions related to limiting the number of guests in our building at once, maintaining social distance, health screenings and wearing masks. Visits may be limited to certain areas of the building depending on local and state restrictions.
How are you helping families connect with their loved ones?
For all communities, we are working closely with families to schedule and facilitate visits. We are thrilled that families are now able to visit their loved ones in our communities, even though it doesn’t look exactly the same as before. We are prioritizing both the physical health and mental health of residents in our care. Visits with families are a huge factor of resident mental health wellness.
Are you screening visitors to your buildings?
We are screening all who enter our buildings. This includes our staff and essential care partners as well as any and all visitors. The screening process includes a temperature check and a series of questions based on the most updated CDC screening tool. In addition, we stress to all that if they are experiencing any illness or symptoms, especially those associated with COVID-19, they must refrain from entering. We are also asking people to volunteer whether or not they are fully vaccinated.
Are you allowing events and tours in your buildings?
As of July 1, 2020, depending on what “Phase” they are in, some buildings can allow some events and tours with strict precautions such as limiting the number of guests, maintaining social distance, being limited to certain areas of the building and participating in health screenings and wearing masks. Others cannot yet allow these activities. We remain very cautious and careful about keeping all in our communities safe and healthy.
Are you allowing residents to eat and do activities together?
Our communities have been able to once again allow activities. Some activities made include extra precautions, such as limiting the number of participants, maintaining social distance, wearing masks or staying under a percentage of the room capacity.
Are you able to offer short term stays right now?
For the safety of our residents in our communities, it is important to limit the number of people coming and going from our buildings. This includes day stays. Any short stay participant is accessed for risk. In many cases, we are able to allow day stays and short term “respite” stays. Please contact us for more information.
Are you allowing move-ins in your buildings?
Unless a community has an active case of COVID-19 OR we are limited by the local health department, we are able to allow move-ins. All admissions are considered on a case-by-case basis, must be approved by our Corporate Nurse and COO and require a negative COVID-19 test. The health and safety of residents and employees is our top priority, so any decisions regarding admissions will be made with that in mind.
Are employees wearing masks?
Once the recommendation was made by state health personnel, we started requiring that employees wear masks while on-shift for everyone’s safety and protection. This continues as of April 2021.
Are residents wearing masks?
All residents are asked to wear masks when out of their rooms. However, this may not be possible for us to enforce in Memory Care Communities.